Support Ticket Systemplanned
A streamlined ticketing system built for technology providers. Tickets tie to a client, location, service, PBX, number or device, with Client Portal and email intake, and monitoring events that open tickets automatically.
Unified client recordplanned
Locations, contacts, IT providers, subscribed services, network information, documentation and support history in one place.
DID Inventory Managementplanned
Track every telephone number by client, location and PBX, with ported numbers moving straight into inventory.
SIP Provider Integrationplanned
Carrier-neutral integration for number provisioning, routing, CNAM, E911, messaging and portability, with direct API integration for Sangoma/VoIP Innovations.
Port order managementplanned
A guided client-portal process for number port requests, tracked through FOC, scheduling and completion.
Device Managementplanned
Phones, MAC addresses, cameras, access-control, network and AV equipment, with install dates and warranty details.
Google Workspace integrationplanned
Support email, shared job calendars, Drive storage and offsite PBX backups.
Security monitoringplanned
Evaluate RKhunter and Logwatch reports centrally and alert only on what matters.
Service Groupsplanned
Configurable service divisions covering voice, cabling, low voltage, AV, access control, surveillance and network services.
Access Control Managementplanned
Manage access-control systems for your clients from the same console as their telephony.
Router & Switch Managementplanned
Centralized management of client routers and switches alongside the rest of their environment.
VPN Managementplanned
Oversee client VPN connectivity from one place.
DVR / Camera Managementplanned
Manage client DVRs and cameras with the same client, location and ticket context.
IT System Support Managementplanned
Support management tools built for ITSPs and MSPs.
Hosting Provider Releasein development
A release for hosting providers is in the development pipeline.